Franchise Business Success

Luke Ries

Executive Director of Franchise Operations

Luke brings ten years of Home Care experience to the Field Team. He started as the General Manager of our Wisconsin company-owned locations with seven offices spanning the Eastern Half of Wisconsin. Luke spent three years operating the Wisconsin offices successfully, at which point Luke began supporting the Franchise Network. Luke strives to support franchisees in building a purposeful culture that supports the growth of our network and has continued to ensure franchisees' success with those he supports. Luke currently leads the Field Team and the Performance Management Program He uses his expertise to support the team of Regional Directors in the field and organize and facilitate the performance management program at Comfort Keepers.

Lynoshka Gonzalez

Regional Director

Lynoshka has been a dedicated member of the Comfort Keepers team for six years, beginning their journey as a scheduler in Florida. Over the years, she has immersed herself in various roles, including scheduling, care coordinating, and recruiting, gaining a comprehensive understanding of the organization's operations. Lynoshka's career path has seen her excel as a territory manager and regional director, showcasing her versatility and leadership skills. Lynoshka brings years of experience operating these Home Care businesses to support the Franchise network. Her passion for interacting with diverse individuals and the excitement of facing new experiences daily drives their commitment to providing exceptional care and support.

Natalie Hermann

Regional Director

Natalie brings 12 years of Home Care experience, with 8.5 years dedicated to our organization. Throughout her tenure, Natalie has excelled in various facets of the business from daily operations to higher level strategic planning. Her specialties lie in Training and Development, as well as in Sales and Networking. Natalie’s remarkable conversion rates, strong community relationships, and ability to adapt and implement new product and processes are a testament to her expertise and dedication. She has played a pivotal role in spearheading new franchisee training, ensuring a smooth and comprehensive onboarding process. She also has lead training programs for new and existing administrative staff, enhancing their skills and operational efficiency. Additionally, Natalie facilitates performance management groups for owners and general managers, driving excellence and continuous improvement across the organization.

Tina Lewis

Regional Director

Tina Lewis has had a successful career spanning over thirty-five years as the Director of Sales, Business Development, and Management at various levels in the continuum of care, including home health, hospice, and acute rehab hospitals. From 2015 to 2018, she served as the General Manager of San Antonio Comfort Keepers Company Operations. In 2018, I transitioned to the Regional Director for the South for the Franchise Network, collaborating with owners in eight states and supporting them in multiple ways. Additionally, Tina hosts multiple Performance Groups, including Owners and General Managers.

Angela McClain

Regional Director

Angela began her career at CK Franchising, Inc as an intake coordinator in 2005 and steadily advanced through various roles within the office. Angela’s performance and leadership led to her promotion to office manager and with her success in that role she was promoted to regional manager in 2019 supporting California company operations locations. Angela’s continued success resulted in her promotion to Regional Director for West Coast Operations in 2022.

Prior to joining the franchise organization Angela was owner of a newsagent and confectionary store in Donegal Ireland. She lives in Oxnard California with her husband Steven and enjoys spending time with family and exploring outdoors and the theater.

Michele Meyers

Regional Director

Michele is a seasoned professional with over 15 years of experience in the home care industry. Her journey began at Papa John’s corporate in Louisville, Kentucky, where she spent four years supporting new franchisee onboarding and ensuring compliance. After relocating to Cincinnati, Michele founded her own independent home care agency, Caring for You, LLC. Over eight successful years, she managed all aspects of the business, including HR functions, compliance, client care, and sales and marketing, with the support of a scheduler. The agency thrived, ultimately attracting a buyer, which allowed Michele to pivot her career towards Human Resources. In 2020, Michele joined Comfort Keepers as a Human Resources Manager, overseeing HR functions for 14 locations across the Midwest. Known for her exceptional interpersonal skills and problem-solving abilities, Michele is eager to make a meaningful impact on the franchise side of the business and contribute to Comfort Keepers' ongoing success.

Kelly Eanes

Franchise Support Specialist

Kelly has been with Comfort Keepers for over 16 years, during which time she has held various roles. She began her journey working for successful franchise owners, and later transitioned to company operations. Currently, she serves as a Franchise Support Specialist, focusing on learning and development. Throughout her time at Comfort Keepers, Kelly has developed numerous skills in all aspects of the operational business and was a Regional Manager for nine offices. She possesses a strong background in compliance with both federal and state standards. Kelly has played a crucial role in developing various processes and training programs for Comfort Keepers. Her passion lies in caring for our clients, caregivers, and staff members. Kelly believes that her success is tied to the success of others.

Shelby Tennessen

Franchise Support Specialist

Shelby Tennessen has over 30 years of experience in the home care industry. Shelby is very familiar with every position in an office, from on-call to Director of Operations. She has been in her current role for almost five years, supporting the Franchise Network with her vast experience and knowledge. Shelby thrives on helping our franchise network dive into operations to grow their business. She also facilitates Performance Management Groups and has a role in New Franchise Training. She is passionate about helping new owners develop best practices and admin teams to drive a successful business.